Thank you for visiting and shopping at soulladyhair.com . Following are the terms and
conditions that constitute our Shipping Policy.
Shipment processing time,
All orders are processed within 1-3 business days. Orders are not shipped or delivered on
weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please
allow additional days in transit for delivery. If there will be a significant delay in shipment of your
order, we will contact you via email or telephone.
Shipment method Estimated delivery time : FedEx Standard /DHL-express 3-5 business days.
Shipment cost : Free.
Shipment to P.O. boxes or APO/FPO addresses : We do not ship to P.O. boxes or APO/FPO addresses.
Shipment confirmation & Order tracking,
You will receive a Shipment Confirmation email once your order has shipped containing your
tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
soulladyhair.com is not responsible for any customs and taxes applied to your order. All
fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
soulladyhair.com is not liable for any products damaged or lost during shipping. If you
received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.